FAQ

  • What areas do you serve?

    We proudly serve families, individuals, and businesses across the Durham Region.

  • Do I need to provide cleaning supplies or equipment?

    No—our team arrives fully equipped with professional cleaning products and tools. We also offer eco-friendly options upon request.

    How do I schedule a cleaning service?

  • How do I schedule a cleaning service?

    You can book through our website. We offer flexible scheduling, including weekly, bi-weekly, monthly, or one-time visits.

  • What happens if I need to reschedule or cancel?

    We understand that plans can change. Simply let us know at least 24 hours in advance, and we’ll happily adjust your appointment.

  • Are your cleaners trained and trustworthy?

    Yes! Our team of over 20 professional women is fully trained, punctual, and committed to providing safe, reliable service you can trust.

  • Do I need to be home during the cleaning?

    It’s entirely up to you. Many clients provide access instructions so we can clean while they’re away, and they return to a fresh, spotless home.

  • What’s included in a standard cleaning?

    Standard cleanings typically cover dusting, vacuuming, mopping, bathroom and kitchen sanitation, and general tidying. We also offer specialized add-ons like window cleaning, appliance cleaning, and laundry.

  • What if I’m not satisfied with the cleaning?

    Your satisfaction is our priority. If anything is missed, let us know within 24 hours—we’ll make it right.

  • Are your cleaning products safe for children and pets?

    Absolutely. We prioritize your family’s health and safety by using non-toxic, eco-friendly cleaning products that are safe for children, pets, and the environment. If you have any specific sensitivities or preferences, just let us know — we’re happy to accommodate.