FAQ
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What areas do you serve?
We proudly serve families, individuals, and businesses across the Durham Region.
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Do I need to provide cleaning supplies or equipment?
No—our team arrives fully equipped with professional cleaning products and tools. We also offer eco-friendly options upon request.
How do I schedule a cleaning service?
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How do I schedule a cleaning service?
You can book through our website. We offer flexible scheduling, including weekly, bi-weekly, monthly, or one-time visits.
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What happens if I need to reschedule or cancel?
We understand that plans can change. Simply let us know at least 24 hours in advance, and we’ll happily adjust your appointment.
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Are your cleaners trained and trustworthy?
Yes! Our team of over 20 professional women is fully trained, punctual, and committed to providing safe, reliable service you can trust.
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Do I need to be home during the cleaning?
It’s entirely up to you. Many clients provide access instructions so we can clean while they’re away, and they return to a fresh, spotless home.
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What’s included in a standard cleaning?
Standard cleanings typically cover dusting, vacuuming, mopping, bathroom and kitchen sanitation, and general tidying. We also offer specialized add-ons like window cleaning, appliance cleaning, and laundry.
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What if I’m not satisfied with the cleaning?
Your satisfaction is our priority. If anything is missed, let us know within 24 hours—we’ll make it right.
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Are your cleaning products safe for children and pets?
Absolutely. We prioritize your family’s health and safety by using non-toxic, eco-friendly cleaning products that are safe for children, pets, and the environment. If you have any specific sensitivities or preferences, just let us know — we’re happy to accommodate.